Guarantee Policy for Legacy Hair by Kaur

At Legacy Hair by Kaur, we stand behind the quality of our services and products. Your satisfaction is our top priority, and we are committed to ensuring you have an exceptional experience every time you visit.

Service Guarantee

  • We guarantee the quality of our hair and grooming services. If you are not satisfied with the results, please notify us within 7 days of your appointment. We will gladly offer a complimentary adjustment to address your concerns and ensure you leave happy.

  • Please note that adjustments are limited to the original service performed and do not include changes to the initial style or service requested.

Product Guarantee

We guarantee the authenticity and quality of the professional products we sell. If you experience any issues with a product purchased from us, please contact us within 14 days of purchase. Depending on the situation, we will provide an exchange, store credit, or guidance on proper use.

Conditions

Guarantee adjustments and exchanges are only available if you follow the care instructions provided by our team or as indicated on the product packaging.

Refunds or adjustments may not be honored for dissatisfaction due to a change in preference or results impacted by factors outside our control (e.g., improper care or external damage).